What is a dumpster broker and why is it important to know?

Dumpster rental broker companies

Dumpster brokers are the middlemen involved in a dumpster rental deal. They're not exactly villainous (not typically, at least!) as the photo above implies, but it's still best to steer clear of these companies. Brokers often act as if they are a local dumpster service, when in fact they don't own any dumpsters and probably are not locally based.

After the broker takes your order, they contact a local dumpster rental provider to actually deliver and pick up the dumpster. Here's the problem with booking through a broker:

  1. You often pay more. Brokers usually charge a higher price so they can take a cut and still pass on the local service provider's normal fee.  
  2. You're not in direct contact with the actual delivery company.  This can often result in poor service or confusion.


Dealing direct is far better than dealing with a broker

You can save on the cost of renting a dumpster by dealing directly with the local dumpster rental company and avoiding the middleman.

Dumpster brokers are hard to spot because they typically don’t announce the fact that they are a broker. You can avoid these companies by calling known dumpster providers in your area or by booking through the Hometown website.

Dumpster pricing can be a bit confusing, so read our complete pricing guide to get familiar. Hometown has also surveyed dumpster companies in all 50 states to find the average cost of renting a 10 or 20 yard container in metro areas across the country. Tip: Our dumpster sizing guide can help you choose the best size for your project.
 

Is HometownDumpsterRental.com a dumpster broker?

No. We provide information and verified reviews about local companies, and the customer calls the local service provider directly.  Local companies do not pay a fee to be listed on Hometown Dumpster Rental. 

Unlike a broker service, Hometown lets the customer choose which local dumpster rental provider to go with. In a brokering situation, you may have no idea which dumpster service is actually delivering the dumpster.

So, how exactly does Hometown work then?

  1. First, we do our homework to verify a dumpster rental company is a reputable business and is appropriately licensed and insured. If the company checks out, they can be listed.
  2. When a customer calls a dispoal service via HometownDumpsterRental.com, the call goes directly to the dumpster company, not Hometown.
  3. When a customer contacts a dumpster service they found on Hometown, we receive a small referral fee from the trash hauler. This doesn’t increase the price of the dumpster. A dumpster provider’s rental rates are the same whether you go through HometownDumpsterRental.com or call them direct from the phonebook.
  4. Companies who fail to meet our quality guidelines are removed from the Hometown website. Bottom line: We don’t work with any company found to have a poor reputation, is phony in any way, or has terrible customer service. Read our verified customer reviews to find the best rental provider in your area.

Tips for finding a reputable and local dumpster service

  • Beware of 800 numbers when booking a dumpster. Most local trash haulers will list local phone numbers and not an 800 number. This isn’t always the case, but it’s something to consider.
  • If booking a dumpster online, know exactly which dumpster rental company you’re sending your information to. In other words, don’t enter all of your needs into an online form (e.g., personal info, type of debris, dumpster size requirement, etc.) unless you know where this information is going. A broker will take this information and choose the dumpster rental company for you—you have no say in which one they choose. You could easily get stuck with an expensive bill and/or a company with horrible customer service.
  • A reputable, local dumpster rental company will be licensed, insured, and upfront about its pricing structure. Avoid dumpster websites that have vague, outdated information. You can always do a licensure check on a company by visiting your local government website, or check out its standing at the Better Business Bureau. We list all this information at each company’s individual profile page at HometownDumpsterRental.com.

To see a list of reputable, local dumpster rental companies in your area, click on your state here and get started. Don’t forget to take advantage of Hometown’s Verified Trusted Reviews to read about other peoples' experiences with dumpster rental companies near you.


Related reading: