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We were selling a house and we had to tear down a part of the house to get it ready for sale, so we rented a dumpster from Santos Engineering Inc for the all the construction waste. I'm so happy they were available and that their rates were competitive compared to the other guys I talked to. On delivery day, they delivered the dumpster rental on time and they even gave us an extra day to keep the rental. They were very accommodating and it was clear that their goal is to make their customers happy, and it worked!
I rented a 30 yard dumpster to dispose of old kitchen cabinets and years of junk and debris that had accumulated in my rental property. They quoted the price of $600 dollars and an allowance of 3 tons with each additional ton being an extra charge. I filled the dumpster up and called to have it picked up. The dumpster sat in my driveway for 2 weeks until they picked it up. A few days after they picked it up, a charge of $545 appeared on my card on top of the $600 initially paid. I called to ask about the charge and they informed me that I had loaded an additional 3.4 tons into the dumpster, which is absurd. There's absolutely no way the debris that I tossed in there amounted to 12,000+ lbs. When I called to ask to see the weight tag from the dump, they sent me a weight tag from a drive-through scale and said the dumpster was still loaded in their yard. How can you charge for the weight of the load if the empty truck was not weighed after dumping the load? I spoke to the manager and he said they would credit the card until they dump the load and get the real ticket, but after calling every day and getting the runaround, they stopped answering.
We rented a dumpster from Santos Engineering. They were easy to communicate with, prompt, and didn't over charge. Everything they said they would do, they did. I would use them again and will definitely recommend them to others.
I am a landscape contractor who has used Santos several times before this latest experience. I ordered a 10 cubic yard green waste dumpster which was delivered on a Thursday. I was dismayed to find that the dumpster was noticeably smaller than 10 cubic yards. It was closer to 8. The dumpster was filled and I called for pick up the next day on Friday morning. The dumpster was left through the weekend and not retrieved until Thursday. Each day we called and each day they told us we were scheduled for a pick up that day but to no avail. The employees consistently sight their 1-5 day pick up policy while promising pick up each day. We were even told by a dispatcher that it wasn’t her fault. As a business owner I know that it is not professional or satisfactory to say that. I could go on but I feel these issues warrant a termination of our business relationship. Find another company for this service if you value your time and/or business.
I needed a large dumpster on a Saturday. I called several companies and none could deliver. Santos worked with me and I had a 10 ton dumpster the same day. I ended up using 2 dumpsters, both promptly delivered and retrieved. Cindy, the person with whom I interacted, was knowledgeable, polite, and went out of her way to meet our needs. I highly recommend Santos. Not only did they perform exceptionally but they were also less expensive. Great customer experience that I rate a 10!
I am a project engineer and ordered a dumpster from Santos Engineering. This company is the worst company I have ever worked with. Their customer service is very unprofessional—no one seems to know what is going on except Cindy. First of all, I ordered a 10 yard dumpster. The dumpster they brought was 10 ft. x 7 ft. x 3 ft., which is only 7.7 yards. They are selling a 7-8 yard dumpster as a 10 yard. It's been more than a week, and they still haven't picked up the bin. When I called to talk to the supervisor, he hung up on me. I do not recommend working with this company at all. They are awful.
Santos Engineering's customer service was great. Drop-off and removal were prompt, and the folks I dealt with in the office were great. The contract came over email quickly for me to sign, and I appreciated the friendliness of the staff.
We rented a 30 yard dumpster from Santos Engineering Inc. in order to dispose of lawn clippings, tree clippings, and ivy. They delivered the dumpster 2 days late, and it took several calls to get them out here. We also asked them to pick the dumpster up the next day, and it took them 8 days to pick it up. However, they made sure they charged my card the first day. After two weeks go by, we look at the charges and see that they billed us an extra $520. We called to discuss the extra charge, and they kept giving us the run around. After looking at reviews for this company, we learned this is a common practice with them. Do not use this company.
Service provider placed the box in the wrong area after being instructed where to place. Then they took 3 days to pick up.
I needed a 30 yard dumpster for a roofing project I was working on to haul old shingles and other materials. Santos Engineering provided me with one. Their service was average.
I did a landscaping project and needed to remove clay-like dirt and soil. I've decided to rent a dumpster and we got if from Santos Engineering. They were 3 days late in picking it up which I didn't like. I most likely would not order from them again due to them being late for pick up.
We had a festival & ceremony and needed a dumpster to have on-site for trash, and I also needed some old lumber to be thrown out as well. We went with Santos Engineering and got a 16 yard container. They delivered it a day late. We had it for 6 days and called them up for pick-up. They said that they wouldn't make it that day and that they'd pick it up the following day, which they did. I had an issue with their billing. They charged me around $300 for overweight fees on top of the rental fee. I wasn't very happy about that. Overall, service was OK in my situation, but I'd probably use a different company next time.
Santos Engineering rented us a 40 yd bin for a renovation project. I wish they were more clear about overage fees and how they determine that. They should have been more upfront on how they do it and how much they charge you for it.
I rented a 20 yard dumpster from Santos Engineering. They did a good job and I will definitely consider using them again for future projects.
2 months after hauling, we noticed a new charge of $475 on our statement. We called Santos immediately. They claimed they had called us many times to notify us we were over the weight limit. No calls had ever been received. They had the correct number because they had called many times in the initial week. I am doubtful but cannot prove we were not over the weight limit. The dumpster was not filled all the way up. When my wife called them to ask for our money back, they threatened to take legal action if she objected to their charges. Now we must waste time at small claims court to try to recover the extra charges. One of the worst business experiences I have had in 25 years in business.
I work for an auction company and in need of a 20 yarder to empty out a building of trash and debris. Santos Engineering promised me one but did not deliver on time. I called them and they told me that the dumpster is on the way. They were a day and a half late. I had to ask my employees to wait for them to deliver it. I can't cancel because I already paid for the service. I am not happy with the service I got. I am giving them a rating of 1.
I needed a 20 yard dumpster for a remodeling project our company was working on and we needed it to remove materials that were torn down in preparation for the remodeling. Santos Engineering came on time and delivered the dumpster on site. They were very professional and accommodating. We ended up using them all throughout the project and ended up with a total of 6 loads. They did a good job and I'm very happy with their service. I do recommend them.
