Santos Dumpster

I am a landscape contractor who has used Santos several times before this latest experience. I ordered a 10 cubic yard green waste dumpster which was delivered on a Thursday. I was dismayed to find that the dumpster was noticeably smaller than 10 cubic yards. It was closer to 8. The dumpster was filled and I called for pick up the next day on Friday morning. The dumpster was left through the weekend and not retrieved until Thursday. Each day we called and each day they told us we were scheduled for a pick up that day but to no avail. The employees consistently sight their 1-5 day pick up policy while promising pick up each day. We were even told by a dispatcher that it wasn’t her fault. As a business owner I know that it is not professional or satisfactory to say that. I could go on but I feel these issues warrant a termination of our business relationship. Find another company for this service if you value your time and/or business.

I am a project engineer and ordered a dumpster from Santos Engineering. This company is the worst company I have ever worked with. Their customer service is very unprofessional—no one seems to know what is going on except Cindy. First of all, I ordered a 10 yard dumpster. The dumpster they brought was 10 ft. x 7 ft. x 3 ft., which is only 7.7 yards. They are selling a 7-8 yard dumpster as a 10 yard. It's been more than a week, and they still haven't picked up the bin. When I called to talk to the supervisor, he hung up on me. I do not recommend working with this company at all. They are awful.

We rented a 30 yard dumpster from Santos Engineering Inc. in order to dispose of lawn clippings, tree clippings, and ivy. They delivered the dumpster 2 days late, and it took several calls to get them out here. We also asked them to pick the dumpster up the next day, and it took them 8 days to pick it up. However, they made sure they charged my card the first day. After two weeks go by, we look at the charges and see that they billed us an extra $520. We called to discuss the extra charge, and they kept giving us the run around. After looking at reviews for this company, we learned this is a common practice with them. Do not use this company.

I needed a 30 yard dumpster for a roofing project I was working on to haul old shingles and other materials. Santos Engineering provided me with one. Their service was average.