Review by Lee F. in Avon Lake, OH
We use several dumpsters a month, and there are numerous reasons to stay away from this business. Delivery is never on time. And returns are even worse. Took them over two weeks to pick up a dumpster which was blocking the driveway. Customer service --horrific. On the last pick up, the owner, Brett, called to tell me that the dumpster was overloaded -- which it was. He told me that he would charge me an additional $100 to take it, and I agreed. He then proceeded to berate me for overloading it. I asked him why he was yelling and reminding him that I agreed and that I would pay the extra fee. He then yelled, verbatim, I m not yelling!! When I yell, you ll know it!
Review by Alex S. in Medina, OH
I scheduled on Monday delivery of a 13 yard dumpster for Friday. Called Friday morning to confirm the dumpster would be there between 2 & 4 p.m., and was told it was on its way. The dumpster did not show, call again at 4:15 only to hear that it would be delayed another 2 hours. After that time, I called again only to find out the dumpster was not going to be delivered on Friday and was dropped off Saturday morning. We needed time to fill and swap the dumpster so we lost that entire day, and it was no better Saturday. We filled the dumpster it within the first two to three hours and called to see if we could have it replaced and we were told it would be replaced between 2 and 4 again. Even though I called again to check during the day, no answer, no return phone call, the dumpster never showed and was never replaced. As a matter of fact, nine days later after multiple phone calls requesting the dumpster be picked up, the dumpster is still sitting in the driveway causing us issues with the buyers. I would never use this company. To make matters worse, the guy who takes all the calls has no answers, and if you try to get a firm answer he hangs up on you.
Review by Roy J. in Euclid, OH
I did a renovation project and needed a 10 yard dumpster. Haul Away Container Service dropped off the dumpster I needed on time. The only complaint I had with them was that the truck that delivered it was leaking, and it stained my customer s driveway. I took some pictures, sent it to them, and notified them about the situation (which happened twice during the time I had the dumpster). They took 20 dollars off the price of the dumpster. They were easy to deal with, and we were able to reach a resolution with my complaints. Overall, the service was fine.
Review by Mike K. in Kent, OH
I needed a 13 yard dumpster for a renovation project I worked on.
I called Haul Away Container because I had used them before. They were a day or two late for this particular project, which caused me a bit of a delay. However, no other issues came up during the 7 days I had it. Overall, they did a good job, and I would still use them again.
Review by Anthony A. in Bay Village, OH
We needed a 10 yarder for leftover wood and garbage from a construction site, and Orange Dumpsters did a great job.
Review by Chris V. in Munroe Falls, OH
Ordered a 7 yd dumpster from Haul Away Container for removing some construction materials and miscellaneous stuff from my workshop at my home. The dumpster was fine but Haul Away Container cannot communicate with it s customers at all. One excuse after another, I would not rent another dumpster from this company. I called and a nice person answered the phone, told me he could have a dumpster to me in a couple of hours (which I thought - WOW what great service). However that is where it stops, they told me they would deliver between 12-2. About 3:30 I called and was told they had a mechanical issue, the person told me that they thought someone called me but they hadn t. I simply rescheduled for Monday morning, never showed. I called again Tuesday morning and they apologized and had someone out Tuesday morning with out any kind of compensation for being late or the wasting of my time waiting on them to show. Dumpster arrived, it is now full, called for a pickup and it is still in my driveway 3 days later, called the company and they said they were running behind they would try and get to it. Not what I think of when I think of service and a far cry from the reviews I read that I made my choice from, so I thought I would give my experience so someone doesn t have the same.
Review by Joe W. in Parker, CO
I rented a dumpster for some construction debris and some household stuff. I got a 30 yard unit from Haul Away for 5 days. They were on time both when delivering and picking up the container. Service was great.
Review by Calvin W. in Cleveland, OH
Being a contractor I have worked a lot with different dumpster companies. Recently, I have used Haul Away for about 10 different job sites a lot of the time I have multiple dumps and my only request is that they give me some kick back for my loyalty. I personally feel like if a contractor continues to use you and builds a good reputation with you than there should be some sort of contractor discount. At the end of the day, Haul Away has been a good company to work with. They get me my dumpsters the same day and pick them up or swap them out with in an hour or two of me calling.
Review by Doug K. in Lorain, OH
I was cleaning out a relative s home and went with Haul Away as the dumpster service, for no particular reason really, they were just the first ones that came up during my search. The only problem that I faced with the cleanup was the amount of stuff that was in that house! I sure should of rented the biggest one they had. I ended up getting two dumpsters from Haul Away, but that was my fault.